FAQ

Is delivery free?
ZOE HOOP always offers free shipping for all our customers, nationally and internationally.

How long will delivery take?
Our delivery time within Sweden is normally 1-2 working days from the date the order is placed. International orders take around 1-2 days to reach the customer, from the day the parcel is dispatched. We ship with DHL Express and UPS for fast, safe and secure delivery. Our aim is to have your jewelry dispatched the day after you place your order, at the latest. However, it can sometimes take an extra 1-2 days if there is a hold-up with the shipping company, or if the demand on our stock is unusually high. 

Can I call you?
Yes, you can! Dial +46 729 83 86 39 our opening hours are nine to five (GMT +2)

How do I look after my jewelry?
Follow our simple instructions to keep your ZOE HOOP jewelry shiny:
Store your jewelry in the Trinity jewelry box when you aren’t wearing it, in order to avoid unnecessary wear and tear, as well as to prevent tarnishing. Try to keep your jewelry separated when storing them.
How to clean your jewelry?

1. If your jewelry is starting to lose its shine, place it in a dish with tepid water and a little mild soap/washing up liquid for a few minutes.
2. Remove your jewelry from the water and clean it carefully with a soft sponge.
3. Rinse every piece of jewelry separately, with clean, tepid water.
4. Dry it carefully with a soft cloth.
5. Finally, get the shine back on your jewelry by using a polishing cloth for jewelry.

Avoid spraying perfume and hairspray, or using nail varnish remover and other solvents when wearing your jewelry. In order for the jewelry to last, it would be wise to remove your jewelry before applying any skin creams, working out, doing any gardening, taking a bath, getting in a swimming pool or in saltwater, and when sunbathing. It is especially important that you take care of your gold-plated silver jewelry in order for it to last a long time.
Be considerate of little ones and keep your jewelry out of reach from children and pets.
What are your thoughts on sustainability?
ZOE HOOP strives to use sustainable, recycled material in their jewelry and packaging. We have also consciously chosen to base the production of our products in countries with good working conditions, as this is sustainable from a social perspective.
What can I do if I wish to collaborate with ZOE HOOP?
Are you an influencer? Get in touch with us at collaborate@zoehoopjewelry.com
What can I do if I would like to be a retailer for ZOE HOOP?
Do you have a shop? Contact us at info@zoehoopjewelry.com

Covid-19 information  
During this difficult time, the safety of our customers worldwide is our highest priority. As the Coronavirus (COVID-19) pandemic unfolds, we are taking all necessary precautions to ensure everyone's safety.
   We continue to follow advice from World Health Organisation (WHO) as well as local authorities.
   Please be reassured our online store is currently operating as normal, and high safety measures are being taken at our warehouse. 
   We remain hopeful that the situation improves quickly and send our love to all those affected.